Privacy policy
Jenn Print House operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect or process personal information, including:
Contact details such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, including products you view, add to cart, purchase, return, cancel, or request support for.
Personalization information, such as names, custom text, design preferences, embroidery details, size choices, colors, or other details you provide for customized products.
Payment-related information, such as payment method, transaction details, billing information, and payment confirmation.
Account information, if applicable, such as username, password, preferences, and account settings.
Communication information, including messages you send to us for customer support, order questions, cancellation requests, return requests, or product issues.
Device and usage information, including IP address, browser type, device information, pages visited, and interactions with our website.
2. How We Use Your Personal Information
We may use your personal information to:
Process and fulfill orders for physical customized, embroidered, and personalized products.
Prepare personalization details, embroidery information, and order specifications.
Arrange production, fulfillment, packaging, shipping, delivery, returns, replacements, revisions, or refunds.
Provide customer support and respond to questions or requests.
Send order confirmations, tracking updates, service messages, and other order-related communications.
Improve our website, products, customer experience, and services.
Detect, prevent, and investigate fraud, unauthorized activity, or security issues.
Comply with applicable laws, legal obligations, and business record requirements.
To measure and improve the effectiveness of our advertising campaigns, we may use hashed or pseudonymized customer data (such as hashed email addresses or phone numbers) to match with advertising platforms we use. You may opt out at any time.
3. How We Share Personal Information
We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:
Shopify, which powers our online store and supports checkout, payment, order management, and website services.
Payment processors that securely process transactions.
Shipping carriers and logistics providers that deliver orders.
Production, supplier, and fulfillment partners that help create, customize, embroider, package, and ship products.
Customer support, marketing, analytics, and advertising service providers (including but not limited to Google Analytics 4, Google Ads, and their related conversion tracking technologies), security, IT, and cloud service providers...
Legal, regulatory, or government authorities when required by applicable law or valid legal process.
We do not sell customer personal information in the ordinary sense of selling customer lists for money. However, certain privacy laws may define some advertising or analytics activities as “sharing” or “selling.” Where required by law, you may have the right to opt out of such activities.
4. Supplier and Fulfillment Partner
Some products may be produced, customized, embroidered, fulfilled, or shipped through our trusted supplier and fulfillment partner, Merchize.
Personal information such as your name, shipping address, phone number, email address, order details, and personalization details may be shared when necessary to process, produce, fulfill, and deliver your order.
Supplier: Merchize
Singapore Office:
1 Raffles Place, #40-02 One Raffles Place, Singapore 048616
US Office:
Grand Prairie, TX 75050, United States
VN Office:
CT1B HD Mon, Nguyễn Cơ Thạch Street, Mỹ Đình 2 Ward, Nam Từ Liêm District, Hanoi, Vietnam
These supplier addresses are used for production, fulfillment, shipping, and logistics purposes only. For customer service, returns, refunds, order questions, or privacy requests, please contact Jenn Print House directly.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, support checkout functionality, and provide relevant marketing or advertising.
You may manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features or checkout functions.
Beside, we use tracking technologies such as pixels, tags, and web beacons provided by third parties (like Google) to understand user behavior, optimize our store's performance, and serve relevant ads. These technologies may collect hashed personal identifiers to protect user privacy while measuring ad performance.
6. Relationship with Shopify
Our store is powered by Shopify. Shopify may collect and process personal information when you access or use our website, checkout, payment, and related services.
Information submitted through our website may be transmitted to Shopify and other service providers that help us operate the store, process payments, and provide services to customers.
7. Third-Party Websites and Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites.
If you visit a third-party website, please review its privacy policy and terms before providing personal information.
8. Children’s Privacy
Our website and services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and delete the information where required.
9. Data Security
We take reasonable steps to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
10. Data Retention
We retain personal information for as long as necessary to provide our services, process orders, complete production and fulfillment, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
11. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a copy of your personal information.
Opt out of certain marketing communications.
Opt out of certain targeted advertising or data sharing activities where applicable by law.
To exercise your rights, please contact us using the contact information below. We may need to verify your identity before processing your request.
12. Marketing Communications
We may send promotional emails or updates if you have subscribed or where permitted by law.
You can unsubscribe from promotional emails by using the unsubscribe link included in our emails. Even if you opt out of marketing emails, we may still send important non-promotional emails related to your orders, account, or customer service requests.
13. International Transfers
Your personal information may be transferred, stored, or processed outside the country where you live.
When required, we rely on appropriate safeguards or legal mechanisms to protect personal information transferred internationally.
14. Complaints
If you have concerns about how we handle your personal information, please contact us using the details below.
Depending on your location, you may also have the right to contact your local data protection authority.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or business operations.
Any updates will be posted on this page. Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
16. Contact Information
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Jenn Print House
Email: admin@jennprinthouse.com
Phone: +1 9568238644
Address: 225 Timberline Dr, Madison, MS 39110, United States