Shipping & Delivery
This Shipping and Delivery Policy applies to purchases made through the Jenn Print House website. Our store is owned and operated by Jenn Print House.
By placing an order, you agree to the terms below. Please review this information before making a purchase.
1. Shipping Locations
We ship to most countries worldwide.
Delivery to certain remote areas, islands, or military addresses such as APO/FPO/DPO may be limited depending on the shipping carrier.
2. Order Processing
All products are physical embroidered and customized items prepared after an order is placed.
Our products may include embroidered apparel, personalized embroidered items, custom embroidery products, and other physical products featuring embroidery designs.
Processing time: 3 – 7 business days
Orders are processed Monday–Friday, excluding holidays.
Customized or embroidered products may require additional production time depending on design complexity and order volume.
Customers are responsible for providing accurate personalization details, design information, and shipping information before completing checkout.
Once an order enters production or shipping, it may not be modified or canceled.
3. Shipping and Delivery Time
After processing, orders are shipped using trusted logistics partners.
Shipping time: 7–15 business days
Total delivery time: 10–22 business days
Delivery times are estimates and may vary due to:
Customs clearance
Carrier delays
Peak seasons or holidays
Weather conditions
Other logistics factors
4. Shipping Costs
Shipping fees are calculated at checkout based on:
Destination
Shipping method
Order weight and size
The final shipping cost will be displayed before payment is completed. If you need more infomation, please contact us.
5. Order Tracking
A tracking number will be provided once your order has shipped.
Please allow 1–3 business days for tracking updates to appear in the carrier’s system.
6. Shipping Issues
If you experience any delivery issues, please contact us.
Common cases include:
Damaged items: Please provide photos of the package and product
Incorrect address: Customers are responsible for providing accurate shipping details
Lost packages: We will review confirmed lost shipments and provide a suitable resolution
Delayed deliveries: Transit delays caused by carriers, customs, weather, or peak seasons may occur and are outside our direct control
Embroidery-related issues: Please provide clear photos showing the embroidery defect, stitching issue, incorrect design, or production problem
7. Fulfillment and Supplier Information
Some orders may be produced, fulfilled, or shipped through our trusted supplier and fulfillment partner, Merchize. Depending on the product type, destination, and logistics route, orders may be processed through one of the following fulfillment locations:
Supplier: Merchize
Singapore Office:
1 Raffles Place, #40-02 One Raffles Place, Singapore 048616
US Office:
Grand Prairie, TX 75050, United States
VN Office:
CT1B HD Mon, Nguyễn Cơ Thạch Street, Mỹ Đình 2 Ward, Nam Từ Liêm District, Hanoi, Vietnam
Please note that these supplier addresses are used for production, fulfillment, shipping, and logistics purposes only. They are not customer return addresses unless we specifically provide written return instructions.
For customer service, returns, refunds, order questions, or shipping support, please contact Jenn Print House directly using the contact information below.
Contact Information
Jenn Print House
Email: admin@jennprinthouse.com
Phone: +1 9568238644
Address: 225 Timberline Dr, Madison, MS 39110, United States