Terms of Service

This website is operated by Jenn Print House. Throughout the site, the terms “we”, “us”, and “our” refer to Jenn Print House.

By accessing this website and purchasing from us, you agree to the following Terms and Conditions. If you do not agree, please do not use our website.

Section 1 – Products

We offer physical customized products, including embroidered and personalized items.

Our products may include embroidered apparel, personalized embroidered gifts, custom embroidery products, and other physical items featuring embroidery designs.

We make every effort to display product images, embroidery details, colors, sizes, and descriptions accurately. However, actual colors, stitching, placement, thread tones, or minor details may vary depending on device settings, materials, production methods, and handmade or customized finishing variations.

Because many of our products are made to order, slight variations are considered normal and part of the customization process.

Section 2 – Order Processing

Orders are processed after successful payment confirmation.

Processing time: 1–5 business days
Customized and embroidered products may require additional production time depending on design complexity and order volume.

Once an order enters processing or production, changes may not be possible.

Customers are responsible for ensuring that personalization details, names, sizes, colors, design information, and shipping information are entered correctly before placing an order.

Section 3 – Shipping and Delivery

After processing, orders are shipped using trusted logistics partners.

Estimated shipping time: 7–15 business days
Total delivery time: 10–20 business days

Delivery times are estimates and may vary due to:

Customs clearance
Carrier delays
Holidays or peak seasons
Weather conditions
Other unforeseen logistics issues

A tracking number will be provided once your order is shipped.

Section 4 – Order Cancellation

Orders can only be canceled before they enter processing or production.

Because many products are custom-made, cancellation requests submitted after production begins may not be approved.

Please contact us as soon as possible if you need to cancel an order. Approval depends on the order status at the time of the request.

Section 5 – Returns and Refunds

We review all return and refund requests on a case-by-case basis.

Requests may be accepted if:

The item is not delivered
The item arrives damaged
The item received is incorrect
The item is significantly different from the approved design or product description
There is a confirmed production or embroidery defect

Customers may be required to provide photo or video evidence.

Due to the personalized nature of custom embroidered products, we do not accept returns or exchanges for customer errors such as incorrect personalization details, incorrect sizing choices, wrong shipping information, or change-of-mind purchases.

If approved, refunds will be issued to the original payment method.

Section 6 – Product Issues

If your product arrives damaged, defective, incorrect, or with an embroidery-related issue, please contact us within 7 days of delivery.

Please include your order number and clear photos or videos showing the issue. We will review the case and provide a suitable resolution, which may include a replacement, revision, store credit, or refund.

Section 7 – Supplier and Fulfillment Information

Some products may be produced, fulfilled, or shipped through our trusted supplier and fulfillment partner, Merchize. Depending on the product type, shipping destination, and logistics route, orders may be processed through one of the following fulfillment locations:

Supplier: Merchize

Singapore Office:
1 Raffles Place, #40-02 One Raffles Place, Singapore 048616

US Office:
Grand Prairie, TX 75050, United States

VN Office:
CT1B HD Mon, Nguyễn Cơ Thạch Street, Mỹ Đình 2 Ward, Nam Từ Liêm District, Hanoi, Vietnam

These supplier addresses are used for production, fulfillment, shipping, and logistics purposes only. They are not customer return addresses unless we specifically provide written return instructions.

For customer service, returns, refunds, order questions, or shipping support, please contact Jenn Print House directly using the contact information below.

Section 8 – Intellectual Property

All content on this website, including images, embroidery designs, graphics, logos, product mockups, product descriptions, and text, belongs to Jenn Print House or its authorized partners.

Unauthorized use, copying, reproduction, resale, or distribution is strictly prohibited.

Section 9 – Limitation of Liability

We do not guarantee uninterrupted or error-free use of the website.

Jenn Print House is not liable for any indirect, incidental, or consequential damages arising from the use of our products, website, or services.

Section 10 – Changes to Terms

We may update these Terms at any time. Updates will be posted on this page.

Continued use of the website means you accept any changes.

Section 11 – Contact Information

Jenn Print House
Email: admin@jennprinthouse.com
Phone: +1 9568238644
Address: 225 Timberline Dr, Madison, MS 39110, United States